Tag: public-transportation

Who To Call for Help? You Don’t Know?! – Captive Transit User Series Part 17

Posted in Edmonton, Local Establishments, Politics, Social Issues, UncategorizedTagged , , , , , , , , , , , , , , , , , Leave a comment
The inside of the regular sized Edmonton transit bus. The front area near the driver's compartment has no information or printed signage about the Transit Watch contact line.

By: Giselle General

This is part of an ongoing series of posts discussion issues I personally encounter while taking public transit in Edmonton. Links to other posts will be added on an ongoing basis:

What is a Captive Transit User? I learned about the term for the first time from the City of Edmonton’s website. The easy definition is: someone who takes public transit because it’s the best (or only available) option for them to travel around. The part about feeling ‘captive’ comes from the restriction that sometimes comes up, perhaps because one is too poor to own and maintain a vehicle, one does not know how to drive, or for medical reasons, cannot operate a vehicle. In many ways, I relate to this a lot. Though I’m pretty fortunate to afford the occasional taxi ride, and with my husband having a car.

In my first few years in Canada, I had to learn how to keep track of all the different phone numbers, watch lines and apps for reporting different issues. In fact, because I knew that this can be confusing for other people, I’ve written a resource articles on this subject a few times for multicultural media outlets in the city. It can be hard to tell right away what constitutes an emergency. When someone is in the middle of an unsafe situation, regardless of whether someone’s bleeding or not, everything seems urgent.

Frankly this is why I have major concerns that the information to ask for help when taking transit can be hand to find. If my personal feedback can be summarized in one word, that would be consistency.

Consistency on where the information can be found, both on the buses and LRT vehicles, would be handy. When I used to take the LRT more frequently, I eventually trained my eyes on where the emergency buttons and alarm strings to ask for help are located. I’m too short to reach the alarm strings – but that’s a different subject altogether. Also, on a 25- minute trip which is typical for my travels, there had been the rare occasion when the same automated robot voice that announce the next LRT stop would also talk about Transit Watch, the phone number where people can call or text if they feel unsafe.

But unfortunately, for those who take the buses, this information is definitely hard to find. On top of the fact that Transit Watch is actual full 10-digit phone number instead of the 3-digit ones like 911 or 311, so it’s not something that people will instinctively remember and dial. I mean, even I don’t know the full number in my mind, but I had saved it as a contact on my phone. In my experience, upon entering a bus, 75% of the time I don’t see any posters about Transit Watch at all. When it does, the posters are in different parts of the overhead compartment for the posters.

In my typical 30- 45 minute bus trip, I don’t hear a single robot-voice announcement about Transit Watch as well. Back in 2023, Edmonton Transit Service had a marketing campaign encouraging people to take one of six potential actions when they see harassment while taking public transit. These posters were in many of the buses but not as much these days. Although I was relived to see it a dozen times so far this year.

Inside an Edmonton transit bus, with a poster about Transit Watch 780-442-4900.

In transit stations, not all of them have a PA system to blast audio announcements. In the places that do, one of which is the South Campus LRT station, I have heard a few robot-voice announcements for different topics, including bus delays, scheduling changes, and even encouraging participation on Stuff A Bus. I have heard a handful of times about Transit Watch. But how about other locations? Sure, it is a temporary station, but I think it’s important to have more visible signs and reminders at West Edmonton Mall transit station for example. It truly would be nice to have a consistent approach in every transit station.

I have taken bus trips with the smaller community buses as well, and I don’t recall seeing a poster about Transit Watch. It’s been a few months since I have taken an On-Demand buses which are much smaller, and I know there’s no space there for paid advertisement or even a small bulletin board. Perhaps a decal or sticker somewhere prominent can be strategically placed somewhere. Or maybe even a QR code that’s quite popular these days.

The inside of the smaller-sized Edmonton Transit bus, the shuttle bus along Jasper Place Transit Centre. There is no poster for the Transit Watch number because there's no good space to put one.

Consistency builds trust. I think if there’s more consistency in communicating that 1 – harassment is not okay , 2 – reporting unsafe situations when taking transit is truly worth the effort, 3 – the contact number is repeated often enough while people are taking transit that they might eventually memorize it, and 4 – that the person who reported can see the resolution, perhaps people could be more understanding about unpleasant situations about taking transit. I agree with what the City officials had said that majority of public transit trips happen successfully, on time and no issues. But for the times when it does, people need to trust the system for reporting and the response to it. This starts with knowing when and how to report.

The Transit Advocacy Group Is Here! The Captive Transit User Series Part 16

Posted in Local Establishments, Politics, Social Issues, UncategorizedTagged , , , , , , , , , , , , , , , , 1 Comment

By: Giselle General

This is part of an ongoing series of posts discussion issues I personally encounter while taking public transit in Edmonton. Links to other posts will be added on an ongoing basis:

What is a Captive Transit User? I learned about the term for the first time from the City of Edmonton’s website. The easy definition is: someone who takes public transit because it’s the best (or only available) option for them to travel around. The part about feeling ‘captive’ comes from the restriction that sometimes comes up, perhaps because one is too poor to own and maintain a vehicle, one does not know how to drive, or for medical reasons, cannot operate a vehicle. In many ways, I relate to this a lot. Though I’m pretty fortunate to afford the occasional taxi ride, and with my husband having a car.

The name Edmonton Transit Riders (ETR) sounded very much like the city group where I volunteered for six years, the Edmonton Transit Service Advisory Board (ETSAB). But they are different and once I heard about ETR, I’m very happy that they exist.

Over many years I have observed different ways that people use their voice to advocate for improvements in our public transit system. There are people like me that use our personal social media platform sharing our own individual experiences and opinions. There are people who create anonymized accounts with a group name to build an impression it is part of a collective of thoughts who care about a common goal. There are people who join established organizations or groups to share their time, energy and insights in a formalized way within the city government’s system – I’m talking about ETSAB here. And there’s ETR, the external organization who wanted to combine the power of being a formalized group willing to mobilize in a wide range of ways to make public transit better.

A selfie of Giselle and Danielle Witte, board chair of ETR, in front of the under-construction Meadowlark LRT Station.

Sometime in the fall, Danielle Witte, the board Chair of ETR contacted me for a meeting to learn more about what I mentioned above, how current groups have been giving feedback to improve public transit. I offered a unique kind of meeting – a walking meeting where we discussed his questions and I gave him a tour of the West Edmonton LRT construction sites from future West Edmonton Mall to the future Meadowlark Station. I told him how excited I was for the group, and that ETR, ETSAB and the actual public transit city employees for ETS have a lot of positive opportunities to work with each other.

On October 20, the group hosted a official launch party which included an announcement with speeches, and then a private tour of the Blatchford LRT station that is not yet open to the public where the attendees can connect and chat with each other. It was nice to see the current board chair of ETSAB, actual representatives from ETS, city politicians, and other people enthusiastic about transit.

Giselle taking a selfie in front of the Edmonton LRT Blatchford station, during a private tour as part of the Edmonton Transit Riders launch.

Interestingly enough, I remembered a discussion about the Blatchford station during an ETSAB meeting, and see the station still not being used was a reminder that our recommendations to city staff sometimes get implemented. It does make an impact.

In some ways, the word hype feels superficial, but with what ETR is doing, I think building hype about public transit is not only just a good thing, it is an excellent thing that is very much needed. There’s a lingering disdain from everyday people about public transit, combined with an undercurrent of classism and car culture. I’ve said countless times, people complain about hiccups on public transit too quickly and harshly but if those experiences are tied to their driving experience, people are more forgiving.

When I was chatting with the ETR volunteers and board of directors, I was amazed that they were planning to go to Ottawa for a conference about transit. There’s a lot of flexibility they have that made me wish I had something similar when I was with ETSAB. Then again, ETSAB is a part of the city and funded by taxpayer money, so I understand the limitations that where in place. It is nice though that ETSAB board members get a chance to attend the Canadian Urban Transit Association fall conference every year.

Front view of the Blatchford LRT station. Crowds of people are by the platforms observing the space.

One thing I really appreciate is that both organizations seem to have a relationship with the staff of the city’s transit system. Everyone seem to have a well-known common ground of sharing the desire to actually make public transit better.

In future years I eagerly look forward to seeing more of what ETR does. I subscribed to their e-newsletter and social media accounts and they are a lot more public with their advocacy which is fantastic. They had several media interviews, organized an automated e-petition to speak about the low-income transit programs, and had plans to advocate to the provincial and federal orders of government. It’s quite remarkable. Once the actual transit department launches their merchandise line I bet that the ETR supporters would be the first in line to buy or market these items ala influencer style – yes that includes me.

Looking back at the LRT launch for the Valley Line East last November 2023, it is nice to join along a group of fellow transit nerds. If I am lucky enough to be the next city councillor of my area of the city on the west end, I’ll be thrilled to organize the official launch or tour of the LRT along with them! The warm drinks, train-themed cake and ceremonial scissors would be on me – unless someone beats me to it which is very possible!

Being the Human Transit Navigator: The Captive Transit User Series Part 15

Posted in Edmonton, Local Establishments, Politics, Social Issues, UncategorizedTagged , , , , , , , , , , , , , 2 Comments

By: Giselle General

This is part of an ongoing series of posts discussion issues I personally encounter while taking public transit in Edmonton. Links to other posts will be added on an ongoing basis:

What is a Captive Transit User? I learned about the term for the first time from the City of Edmonton’s website. The easy definition is: someone who takes public transit because it’s the best (or only available) option for them to travel around. The part about feeling ‘captive’ comes from the restriction that sometimes comes up, perhaps because one is too poor to own and maintain a vehicle, one does not know how to drive, or for medical reasons, cannot operate a vehicle. In many ways, I relate to this a lot. Though I’m pretty fortunate to afford the occasional taxi ride, and with my husband having a car.

People unfamiliar with a transit system, whether it is because they are new to an city, a neighbourhood, or just so happened to not use transit for a specific event, benefit from the help of a fellow human who seemed to know their way around. A few times this summer, it was nice to be that fellow human, even as a stranger, to be that source of help and companionship to someone. Here’s a few stories when I by myself, or with my husband, did this to people in the city.

Edmonton Folk Festival

This summer was the first time that my husband and I went to Edmonton Folk Festival. Because we had little time between having dinner at the bar near his work by the Manchester Square, we took an rideshare to the festival location. But we decided to take the relatively-recently-opened Valley Line LRT to her back.

While walking through the green space to get to the station, someone called out to us. They seemed confused and asked where the LRT station is. My husband and I pointed to the direction that we are headed. In the spot where we were standing, it seemed easy to miss the LRT station, as the glass pyramids of the Muttart Conservatory is right close by. The people seemed relived to know that the LRT station was indeed close by, which is a great reason why the festival organizers heavily promoted transit as a way to get to and from the festival.

This is the first year that the festival is going on with the LRT access. I bet that in future years, it would be a no-brainer for most people to get to the festival through transit, either to get to the bottom or top of the hill.

New worker going to downtown

On a Thursday morning in August, I was waiting to get on my usual bus to get to downtown. A man was talking passionately over the phone, in a language I cannot understand. He hung up, browsed his phone for a few minutes and then he approached me, speaking in limited English. Asked which buses go to downtown by 109 Street, and whether the bus is arriving since it’s been late for 5 minutes. I can imagine how a late bus for a route you’ve never used before would make anyone anxious. So I told him “yes that’s the number 2, it will come soon, and we can take it together!”

The bus arrived and we hop on together. He was restlessly looking at the window to check where we are going. I placed the address of his destination on my Google maps app, and showed him the blue moving dot that symbolizes the bus. We were sitting close to the front, so I also point to him the digital screen that was showing the intersection of the upcoming bus stops. I told him, “once we are close to downtown, the screen and the audio annoucement will say.. 121 Street – Jasper Avenue, 116 Street – Jasper Avenue, 112 Street – Jasper Avenue… and then that’s when you pull the stop alert and get off. Then when you get off, you just need to walk 2 blocks that way, and you’ll be in your destination!” I finished my instructions while pointing towards the south.

He shared to me that it was his first day at his job. He shyly told me that his English is “not very good” but he will be starting classed at Norquest college very soon. I said that Norquest is very close to where he was getting off for work, so he can take the same bus and just wait for a few stops further into downtown. I shared that I am an immigrant too, only that I’ve been here for 17 years. He sounded amazed upon hearing that.

As his stop approached, I got him to pull the string for the stop request. As he left the bus, I said good bye and waved at him through the glass, while making sure I press the button again as I was getting off at the next stop. I sent a silent prayer, wishing him a good day at work as I headed out to start mine.

Lady navigating west end construction zone

One morning, I was on the bus heading to work and after a few stops, a woman wearing business clothes came in. There were several vacant seats at the front, but she didn’t sit right away. Clutching her phone tightly, she talked to the driver asking if the bus would be passing by 139 Street and 102 Avenue. He said yes, and continued to drive. She continued standing at the front craning her neck, seemingly wanting to have the same line of sight as the driver.

Only a few stops later, she asked the driver again how close we are getting to her destination. We were still on 87 Avenue, about 15 minutes away. I do know though that she is getting off on a very busy construction zone and might miss where the bus stop is.

I waited for catch her eye, I smiled and said, yes the bus is heading that way. I pointed at the digital sign above her head and said “as you can see, and you will hear, the upcoming bus stops will show on the sign. So you will hear when the next step is 139 Street and 102 Avenue and press the button then.” As we waited along the very congested 142 Street, the bus finally got a chance to turn on 102 Avenue. The bus arrived at the intersections and the got off one of the temporary-looking bus stops.

Honestly, I’m quite relived that smartphones are around. It helps communicating bus routes and travel times better. One can argue that if someone has a phone and data, people can just look at the directions and go where they need to go. But I think that the additional element of human help can provide that extra level of reassurance. Many times, I’ve seen passengers come up to the bus, show their phone to the driver and confirm, and happily enter the bus once they get the okay from the driver. But in a pinch, whether in a random location around the city, a busy transit station, or a bus stop, I enjoy pitching in when needed. It’s a fleeting moment of kindness, lasting a few minutes at most, but can help with those unfamiliar with our transit system get the hang of it.

The Construction Neighbours: The Captive Transit User Series Part 14

Posted in Edmonton, lifestyle, Local Establishments, Politics, Social Issues, UncategorizedTagged , , , , , , , , , , , 3 Comments

By: Giselle General

This is part of an ongoing series of posts discussion issues I personally encounter while taking public transit in Edmonton. Links to other posts will be added on an ongoing basis:

What is a Captive Transit User? I learned about the term for the first time from the City of Edmonton’s website. The easy definition is: someone who takes public transit because it’s the best (or only available) option for them to travel around. The part about feeling ‘captive’ comes from the restriction that sometimes comes up, perhaps because one is too poor to own and maintain a vehicle, one does not know how to drive, or for medical reasons, cannot operate a vehicle. In many ways, I relate to this a lot. Though I’m pretty fortunate to afford the occasional taxi ride, and with my husband having a car.

When people choose a place to live, they consider many important things in choosing the neigbhourhood. We knew when we picked the neighbourhood we live in now that since the LRT will literally pass through the main road nearby, that we will be inundated with the impacts of the construction for many years until the line officially opens. But what is something that many residents complain about, became something that piqued my curiosity over the years.

I’m basically like a “Marites”, the nosy neighbour looking into the latest “tea” of what is happening next door, but for an LRT construction. This transit nerd is delighted with integrating such a Filipino reference, hehe. Every time I leave my home to commute to work, it’s neat to see the changes.

Between my husband and me, our no-cost-but-super-fun date idea has been to go for a half-hour work along the construction site, observe the different holes and poles, the cranes and trucks, the cement and the metal pieces, and the people around the site. I bet my husband is truly enjoying being married to a transit nerd – no need to go far or spend a lot of money for romantic quality time, haha!

As the cliche goes, a photo says a thousand words. So here is a photo dump of the photos of the LRT construction progress because because it’s fun and nerdy

The construction zone for the West Edmonton LRT along 87 Ave. It is winder and there's block of ice and snow along the road and construction site.
The construction zone for the West Edmonton LRT along 87 Ave. The two traffic lanes are backed up, and four pillars are almost finished construction.
The construction zone for the West Edmonton LRT along 87 Ave. The specialized above-ground crane is lifting platforms for the above-ground Misericordia station.
The construction zone for the West Edmonton LRT along 87 Ave. The view is from underneath the specialize crane. 6 platforms were lifted and still have gaps in between each other.
The construction zone for the West Edmonton LRT along 87 Ave. The ramp to take the tracks to street level is partially done, with lots of metal rebar sticking out.
The construction zone for the West Edmonton LRT along 87 Ave. The specialized crane is approaching the traffic light on 165 Street.
The construction zone for the West Edmonton LRT along 87 Ave. A crane is parked in the middle of the site.

Frankly at this point, for very short trips, it is much better to walk – to the mall, the library, the pharmacy. But as long as the locations are literally long the main road, I can also be lazy and take the bus in one direction.

I heard many times that the construction impact north of my neighbourhood, along Stony Plain Road, is much worse for the businesses there. In fact, the City launched a campaign called “Rally for the Road” to encourage people to continue to patronize the businesses along the road, where construction makes it difficult and unappealing to park to get to these businesses. I know of a business owned by a fellow Filipino that sells Filipiniana inspired attire. I hope to visit the business someday when it is easier to travel to get there, either by car of perhaps, the newly opened LRT line!

The construction zone for the West Edmonton LRT along 87 Ave and by the business plaza on 159 Street. A sign by the fence says "Businesses Are Open During Construction"

In the middle of May, during the Annual General Meeting for our community league, we also held a town hall where staff from the city and the LRT construction company co-presented and answered questions from the neighbourhood. I really appreciated them doing this. The maps and slideshows were informative in giving both the big picture progress of the whole project, timelines for summer 2024 and what to anticipate as far as changes in access to lanes and intersections. We were given the reassurance that any concerns can be shared to them anytime, and that they have what sounds like daily meetings with the staff at the hospital to ensure access is not blocked unintentionally.

On top of that, our community league president seems to have established a good relationship with relevant staff. He managed to make a few phone calls to sort out the traffic lights nearby to help traffic flow better.

The construction zone for the West Edmonton LRT along 87 Ave and 165 Street, the intersection that will be closed for two weeks as the specialized crane finished lifting platforms for the track.

And just a few weeks after this neighbourhood meeting, my husband and I can see the large crane off our second-floor bedroom window.

We were told that our section will be finished by fall this year, then the section off the other side of 178 Street will be worked on. I will definitely miss the unique crane when it moves. And I hope that the residents who live in that area, that have been affected by construction for just as long as we are, have a manageable experience for the next few years.